Management at the worst performing government centres in the UAE were immediately replaced while bosses at the best performing have been rewarded with bonuses as the country seeks to improve services for its residents.
Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, on Saturday revealed the UAE’s top five and bottom government centres following a comprehensive evaluation.
In a tweet, he said: “Today I reviewed the comprehensive evaluation report of services in 600 government centres. We had promised to announce the five best and worst centres.”
Taking the best centre position was Fujairah’s Federal Authority for Identity and Citizenship while Sharjah’s Emirates Post received the worst centre ranking.
The Ministry of Education’s Ajman Centre, Ajman Traffic and Licensing Centre, Wasit Police Station in Sharjah and Sheikh Zayed Housing Programme’s Ras Al Khaimah Centre were also named among the best performers.
Muhaisnah Preventative Medicine Centre in Dubai, General Pension and Social Security Authority’s Sharjah Centre, Bani Yas Social Affairs Centre in Abu Dhabi and Tawteen Centre in Fujairah were identified among the worst.
Sheikh Mohammed said in comments published by state news agency WAM: “We directed immediate management replacement in the worst centres with highly capable leaders. We ordered director-generals to closely monitor their entities and improve centres’ performance in a month and I will visit.”
“Teams of the best centres will receive a two-month salary reward,” he added.
Service centres, ministries and entities, along with ministers, managers and services provided will undergo an annual evaluation, with transparent reporting of results, Sheikh Mohammed said.
“We have the courage to evaluate ourselves and our teams because the cost of hiding mistakes is much higher,” he noted.